I have used Total Adblock on my Windows 10 desktop with Chrome for 2.25 years and it's been absolutely fantastic, until today. It was just like they said, running in the background, blocking all ads, popups - it was wonderful! Best thing I ever did to my PC! They never once sent me anything at all, no requests for upgrades or more money, nothing like that. But it cost $28AUD for the first year and if you don't negotiate with them every year they will charge you the 'full' price which was $119AUD in 2023 and $175AUD in 2024. (I negotiated $28AUD for this year, 2024.) So you better watch that!! That was until today.
Today it changed. The look of the program changed, the menus. There is no more feedback form. There is no more email contact. Some of the help links do not work, they just take you back to the help page. It stopped blocking ads on some sites. You cannot attach pictures in the chat, it just doesn't work. English support from UK is now Indian support from India.
It's broken now. It looks like the whole program has been upgraded or re-written or ported to another language/OS. Everything is worse. As a long time user I had a chat link so I activated that. The person on the other end could not speak English very well. They used to be an English company, with support handled by English people in the UK. Now they are not Total Adblock, but Total Security. Help is outsourced to India. It is totally useless, they could not even understand what I was typing and just said, reboot, reinstall.
It's a sad day for me. I guess I will have to look for another ad blocker, but I was really happy with this one. I didn't even get Youtube ads, I had forgotten they existed. They are back and they are annoying!! Oh well. We'll see if they get the ad blocking working again, I have another 9 months of licence to see what happens.
Message ends .. David/blucat
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